How can we help?
A real person reads every support email, and we keep it private. Bug reports, subscriptions, feature ideas: we are genuinely glad you reached out.
Product support
Bug reports, subscription and billing questions, feature ideas, accessibility issues, or a reading that seemed off: just write us. It stays between you and us. We usually reply within two working days.
support@thevenra.comData and account
You can wipe everything from Settings, then Delete account inside the app. That includes your chart, your birth details, your Circle, and your Ask conversations. Cannot get into the app (lost phone, reinstall loop, whatever)? Email us from the address tied to your account and we will permanently delete your data within seven days.
Partnerships
If you build astrology tools, creator content, or audiences in this space and want to talk about working together, put "partnership" in the subject line and we will bump your reply to the top. Read the plan
Venra is for reflection and entertainment, not professional advice. Nothing in the app, including Ask responses and readings, is medical, legal, financial, or relationship counseling. Astrology is a lens for thinking about yourself, not a verdict. If something in your life feels heavy, please talk to a qualified professional, and if you are in crisis, reach your local emergency services or a crisis line right away.