Privacy Policy

1. Who we are

Venra ("we", "us", "our") is an independent publisher of a mobile astrology app, also called Venra. You can reach us at support@thevenra.com.

2. What data we collect

You give us, directly

• Birth details. Your date of birth, time of birth, and place of birth. These are the inputs Venra uses to compute your natal chart. They are sensitive to you, so we treat them as private by default and never display them to other users.
• Account identifiers. If you sign in, we receive a stable account identifier and a display name. We do not receive your real email unless you explicitly share it.
• People you add (your Circle). The names and birth details you enter for other people so Venra can read their charts and your compatibility. Only add someone's details if you are entitled to use them.
• Ask conversations. The messages you send to the in-app AI astrologer and the responses you receive.
• Community content. If you use any community feature, the posts, comments, and reactions you publish, which are visible to other members.

Optionally, with your permission

• Contacts. If you choose to find real friends on Venra, you can grant contacts access. We do not upload your address book in the clear. Instead, phone numbers are hashed on your device and only the hashes are used to match people who are already on Venra. Contacts access is entirely optional and you can revoke it in your device settings at any time.

Automatically, minimally

• Product analytics (PostHog). We use PostHog to understand how the app and website are used (for example which features people open and where they get stuck), so we can improve them. We configure it to respect your privacy and we do not use it to build an advertising profile of you.
• App-quality telemetry. Anonymized crash reports and performance metrics used to fix bugs and improve reliability.
• Subscription state. Whether you hold an active premium subscription, provided to us by Apple's App Store. We never receive your Apple payment details.

3. What we do NOT collect

• Advertising identifiers (IDFA): not used.
• Your photo library or precise location: not requested.
• Your address book in the clear. Contacts matching uses hashed phone numbers only, and only if you opt in.
• Third-party cross-site advertising trackers: none.

4. Why we collect it

• To run the app: computing your chart, your daily reading and forecasts, and your compatibility with people in your Circle all require your birth details and theirs.
• To generate personalized AI responses: Ask uses your chart and recent conversation as context.
• To find friends you choose to connect with, using hashed phone numbers.
• To improve the product with privacy-friendly analytics and crash reporting.

5. AI processing

When you use an AI feature (Ask, a reading, a forecast, or a compatibility write-up), the relevant portion of your data, such as your chart placements and recent Ask messages, is sent to a third-party large language model provider to produce a response. We use these providers under terms that are intended to prohibit them from training their models on your submissions, and we send only what the specific feature needs rather than your full account.

The provider we use may change over time as we improve quality. We will keep this section current with the provider in use.

6. Community and user content

If Venra offers community features, anything you post there is visible to other members. We still keep an internal identifier with your content so we can enforce ownership and moderation. Treat anything you share as public, and do not post personal or identifying information about yourself or others.

7. Where data is stored

Your data is stored on Supabase-managed infrastructure hosted in secure cloud data centers. Access is limited to authorized Venra operators for support, debugging, and account-deletion requests. All data is encrypted in transit (TLS) and at rest.

8. How long we keep it

• Active accounts: while your account is active, plus a short window after you request deletion to allow cancellation of accidental delete requests.
• Anonymized analytics and telemetry: retained for trend analysis, then deleted.
• Backups: rolling encrypted backups retained for a limited period, after which deleted data is unrecoverable.

9. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, restrict certain processing, or object to processing. You can delete your account and data directly from Settings inside the app. For anything you cannot do in-app, email support@thevenra.com.

If you are in the EU or UK, our lawful bases for processing under GDPR are (a) performance of a contract, delivering the service you signed up for, and (b) legitimate interest for minimal service-quality analytics. Your birth details, as data you choose to provide for the core feature, are processed to deliver that feature.

10. Children

Venra is not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect data from children under this age. If you believe we have, email us and we will delete it.

11. Changes

If we materially change this policy, we will update the "Last updated" date at the top and notify active users in the app. The latest version always lives at this URL.

12. Contact

Privacy questions, data requests, complaints: support@thevenra.com.